The shipment i stuck in customs.
If you fail to make the shipment soon, we'll cancel the order.
I'd like to complain of the damaged goods.
We're sorry to say that we are dissatisfied with the state of the goods.
Upon examination,we found the goods are not up to the standard of the sample.
The goods sent are inferior compared to the original sample.
How many are you short?
Could you pleased send them back to us at our expense?
Who'll bear the freight?
We have a complaint about quality.
We have to file a ckaim on you.
The goods you sent are not up to the standard.
I don't think the responsibility should rest with us.
We can only take on so much.